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Important Update: Resuming Shipping to the United States & New Guidelines for Smooth Delivery
Last updated: October 23, 2026
Dear Valued Customers,
We are delighted to announce that Japan Post officially resumed shipping to the United States in mid-April of this year, following a suspension that began at the end of last August.
To help ensure your packages clear customs smoothly and arrive safely, the shipping process now requires a few additional steps compared to before. These include the prepayment of duties and taxes, as well as measures designed to align with FDA personal importation guidelines.
*To ensure a smooth delivery process, we kindly ask that you review and agree to the guidelines outlined on this page before placing your order.
Key Updates for Your Upcoming Orders
To help ensure smooth delivery under the current import environment, please keep the following updates in mind:
Prepayment of duties and taxes at checkout
Additional documentation for FDA personal importation guidelines
Estimated Delivery Time to the United States
Refund Policy for U.S. Shipments
Prepayment of Duties and Taxes
Under the current shipping process, duties and taxes must be prepaid before shipment. To make the delivery process easier for our customers, the applicable customs charges will be automatically calculated and added at checkout.
The applicable duties and fees may include the following, depending on the product classification and country of origin:
General Rate — The base duty rate applicable to each product (may be 0% for some products)
Section 301 (forced labor mitigation tariffs) — A combined duty rate of 12.5% for applicable products
Section 232 (applicable pharmaceutical products from Japan) — A combined duty rate of 15% for applicable products
Handling Fee — USD 5
For products subject to Section 301 or Section 232, the total duty is the combined rate shown above, which already includes the General Rate. For all other products, the General Rate applies. The final amount therefore depends on each product's classification under U.S. customs regulations.
Even when no customs duty is charged (0%), the USD 5 handling fee is still required to cover the prepaid customs clearance process.
Customs duties and other applicable charges for U.S.-bound international mail must be paid through a “Qualified Party” certified by U.S. Customs and Border Protection (CBP). Therefore, we use Zonos, a CBP-approved Qualified Party recommended by Japan Post, to process customs duties in advance.
For the latest information on Zonos tariffs, please visit:
Zonos Tariff Updates: https://zonos.com/us-tariff-updates
Please note that U.S. tariff rates and import regulations may be subject to change in the future.
Compliance With FDA Personal Importation Guidelines
As explained in the previous section, we use the Zonos system to process prepaid duties and customs information for shipments to the United States.
Since U.S. shipping resumed, the Zonos system has undergone several updates, and more detailed information is now required as part of the customs process.
The image below shows one of the information entry screens currently used in the Zonos customs process. For certain products, the system requires detailed information such as the medication name, certifier's contact information, manufacturer information, and a certification regarding the conditions of personal importation, including the quantity being imported.
Latest Update (October 22, 2026): Zonos has introduced an additional optional field for attaching a signed declaration confirming that the medication is intended for personal use.
To support smoother customs clearance, we ask customers to complete the Personal Importation Declaration & Acknowledgement form.
The form link is included in the payment confirmation email sent after your payment has been confirmed. You can also submit the form directly using the link below.
Although submission is optional, we ask for your cooperation, as Zonos indicates that providing a signed declaration can help prevent shipments from being held while the FDA requests additional information.
If you have a prescription for the medication you are ordering, please let us know before shipment. The certification required in Zonos differs depending on whether you have a prescription, and we will enter the appropriate information accordingly.
To help your package be recognized as a personal import and proceed through customs more smoothly, we will also include the following documents inside each package:
A document confirming your agreement to the personal importation conditions
Product information sheets for the medications included in your order
According to FDA guidance, imported products should be intended for personal use only and should not pose an unreasonable risk to the user. Please note that import decisions may ultimately vary depending on the discretion of the relevant authorities.
If You Receive a Notice From the FDA
In some cases, the FDA may contact the recipient and request additional information or documentation before making a final decision regarding the shipment.
If you receive a notice or other documents from the FDA, please carefully follow the instructions provided and complete any required procedures for personal importation within the specified time frame.
Please do not ignore an FDA notice. If the required procedures are not completed, the medications in your shipment may be refused entry and may be subject to disposal or other action by the relevant authorities.
To help demonstrate that orders are intended for personal use—and to reduce the possibility of delays related to larger quantities—we currently apply purchase quantity limits to certain products.
us-personal-importation-notice.pdf
About Purchase Quantity Limits
The allowable quantity varies depending on the product size, dosage, recommended daily use, and product combinations in your cart.
For example, 100-tablet or 100-capsule products with a recommended dosage of 3 or more per day may allow up to 3 boxes.
However, products with a recommended dosage of 2 or fewer per day may be limited to 2 boxes or 1 box only, even for 100-tablet or 100-capsule types.
Examples:
Eclar Plaster: Maximum 2 boxes
Ketotifen Capsules (100 capsules): Maximum 2 boxes
Ketas 10mg (100-tablet type): Maximum 3 boxes
Ketas 10mg (500-tablet type): Maximum 1 box
Please note that combining multiple restricted products in the same order may further reduce the allowable quantity.
If the quantity in your cart exceeds the current limit, an error message will appear during checkout. (If you would like to know the purchase limit for a specific product in advance, please feel free to contact us before placing your order.)
Please note that placing multiple consecutive orders in an attempt to circumvent the purchase quantity limits is not permitted. Such orders may be canceled at our discretion.
Please note that these limits may be adjusted in the future depending on shipping and import conditions.
Estimated Delivery Time to the United States
The estimated delivery times for shipments to the United States are as follows:
Free Shipping: Approximately 3–4 weeks after shipment
EMS Shipping: Approximately 7–10 days after shipment
Please note that these delivery times are estimates and may vary depending on customs procedures, the number of available flights, natural disasters, and international circumstances.
Update as of October 30, 2026
• Free Shipping (Japan Post International Air Packet): Packages dispatched on or before October 14, 2026, have arrived in the United States, and customers can check the latest tracking status on the United States Postal Service (USPS) website.
• EMS Shipping: Packages dispatched on or before October 24, 2026, have arrived in the United States, and customers can check the latest tracking status on the United States Postal Service (USPS) website.
Refund Policy for U.S. Shipments
As stated in our standard refund policy, shipped products are generally non-refundable.
However, because U.S. import decisions may vary depending on customs and FDA procedures, we apply the following refund policy to shipments affected by customs or FDA import-related issues.
A full refund of the product price will be provided in the following cases:
The package is returned to Japan within 100 days from the date of shipment due to customs or FDA import-related issues.
The recipient receives a notice from the FDA, completes the required procedures in accordance with the instructions provided, but the shipment is ultimately refused entry into the United States.
A 50% refund of the product price will be provided in the following cases:
The package is returned to Japan more than 100 days after the date of shipment.
The recipient receives a notice from the FDA but does not complete the required procedures within the specified time frame, resulting in the shipment being refused entry or disposed of.
Please note that the following charges are non-refundable:
Duties & Taxes
Handling Fee
Shipping Fee
If importation is refused due to an order placed by someone other than the actual user of the medication (proxy purchase).
If importation is refused due to multiple orders placed within a short period, resulting in quantities that are considered inconsistent with FDA personal importation guidelines.
*If a package is returned to Japan for customer-related reasons rather than customs or FDA import restrictions, the order will remain non-refundable, consistent with our policy for other countries. In such cases, we can arrange reshipment upon request.
Please also note that compensation for lost or damaged packages follows the same policy as shipments to other countries. EMS shipments include compensation coverage. However, free shipping does not include compensation for loss or damage, and investigation requests cannot be submitted for shipments sent via the free shipping method. If you require compensation coverage or insurance, please select EMS shipping.
Thank you very much for your understanding, patience, and cooperation as we continue adapting to these updated shipping procedures.
We sincerely appreciate your support and look forward to serving you again.