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  • ①What is private import?
    In the case of personal import, the purchaser is solely responsible for the purchase, transportation, customs clearance, etc. of the product. Please use it after fully understanding the restrictions on personal imports and customs clearance.
  • ②Please tell me the tracking number?
    We will send you a "shipment notification email" after the product has been shipped. at that time ・Tracking number ・Tracking URL I'm letting you know! If you do not receive the shipping notification email or the tracking number is missing, please contact us! linkworld@kitaoka.org.uk
  • ③Please send as soon as possible.
    Because it is shipped from overseas, it takes time for troubles during mailing and customs procedures. In that case, it takes longer than usual to receive the package. Please understand. We also strive to prepare and ship shipments as soon as possible after ordering each time so that the products arrive at the customer as soon as possible. If you need the item urgently, please select EMS when selecting shipping on the checkout page. (Please note that EMS is not available in some countries.)
  • ④When will my order be shipped?
    We try to ship within 3 business days, excluding weekends and holidays. After shipping, we will send you a notification & notification email.
  • ⑤Is it possible to change my address after placing an order?
    We strive to deliver our products to customers as soon as possible. We are still accepting it as we can change it if we are preparing here. If it has already been shipped, we are sorry but we cannot accept it. Thank you for your understanding. Before confirming your order, please confirm your address and name again.
  • ⑥About mail magazine distribution and registration.
    We distribute e-mail magazine about twice a month. There are also information on sale information and deals, so please register. At the bottom of the top page of this website There is a place to register. * How to stop e-mail magazine delivery ... Please send us a message to unsubscribe. After that, we will respond to the suspension of e-mail magazine.
  • ⑦Is the price specified on the package itself?
    Yes, the contents and price are listed on the package.
  • ⑧I want to ask how long it usually takes for regular mail to arrive.
    There is a list based on the table from Japan Post. please confirm. "dpkitaoka.com/how-to-apply-poultice-well-1" Normal delivery time is around 2 weeks. Because it is shipped from overseas, it takes time for troubles during mailing and customs procedures. In that case, it may take longer than usual for the package to arrive. Please understand. We also strive to prepare and ship shipments as soon as possible after ordering each time so that the products arrive at the customer as soon as possible. I hope that the delivery companies and postal companies in each country will improve even better.
  • ⑨Questions about medicines and medicines you want.
    Please ask a question by e-mail. I will reply sequentially. Also, if you have any questions, we will assist you as much as possible.
  • ⑩I will send you an English address.
    Thank you for your kindness. We print your address and name directly from your order history. (To avoid mistakes ...) So, if you have registered your address in the characters of that country, you can send it as it is. Thank you very much.
  • ⑪I want to ask a question about  an order.
    YES! Iwill help you. In addition to ordering ,things about medicine(combined use with other medicines, things you want to ask ) etc. I hope you will find it useful. Please contact us!!
  • ⑫Please give me a discount.
    We are sorry. From the beginning, we set the price low and sell. There is no discount because it is available. It is possible to update the SALE that is irregular on the e-mail magazine. Please register for the e-mail magazine.
  • ⑬This is the fourth order with you. The first three I received. But this fourth one is very time consuming.
    We strive to prepare and ship the product as soon as possible after each order so that the product arrives at the customer as soon as possible. We hope that shipping companies and postal companies in each country will be better. However, since it is shipped from overseas, it may take some time due to troubles during mailing, customs procedures, etc. In that case, it will take longer than usual to receive the package. And after shipping to the shipping company, we can't control the status of the shipped products, so I'm afraid that we have to wait until the arrival, so we kindly ask for your understanding. And when you contact us, please tell us the 5-digit order number starting with #.
  • ⑭Do you sell n95 surgical mask?
    Because the same inquiry continued several times ... We have exhibited! please confirm. https://www.dpkitaoka.com/product-page/n95-cup-type-mask-20-pieces-per-box-disposable-us-niosh-certified
  • ⑮Do you know how many days it normally takes fm Japan to send to the UK?
    Thank you for your inquiry. The normal delivery time is about 2 weeks. Since it is shipped overseas, it will take time to mail and clear customs procedures. In that case, it may take longer than usual to receive the package. Please understand. We also strive to prepare and ship as soon as possible after placing an order, and we hope to further improve the courier and postal services in each country. Delivery has been mixed according to the trend so far...it can be early or fairly late. We're sorry for the inconvenience. Please wait while your luggage arrives! After that, please refer to the "Delivery days table" page. https://www.dpkitaoka.com/how-to-apply-poultice-well-1
  • ⑯Is it possible to return or cancel?
    EntIs it possible to return or cancel? Items that have already been shipped cannot be canceled. However, as soon as the item arrives, it can be returned at your convenience! !! Please be sure to contact us before returning! linkworld@kitaoka.org.uk (We cannot accept returns or returns without prior notice. Please be sure to contact us.) 〇 Haruka Kitaoka 3155-4 Ago-Cho Ugata Shima City Mie 517-0501 Please return it to the above address. And the return shipping fee will be borne by the customer! Refunds will be provided after confirming that the item has been returned here. Please understand. However, if there is a problem with the product, such as a mistake in the product or a defective product, we will refund or resend the product if it is damaged or soiled during transportation. In that case, please send an e-mail with an image of the defective part etc. within 7 days after arrival of the received unused condition (outer box, product box, label, invoice, etc.).er your answer here
  • ⑰What kind of shipping method is it?
    Normally, we ship by Japan Post's Japan International Post's "International E-packet" (airmail). * It also comes with a tracking number and insurance.However, it will arrive later than EMS. If you purchased the following with the item you want, we will change the shipping method and we will ship it! ・ Delivery options ① EMS (fastest, with insurance, with tracking number) https://www.post.japanpost.jp/int/ems/service/index_en.html https://www.dpkitaoka.com/shipping-options We recommend EMS for those who want more speed!
  • ⑱The item you received was different from the item you ordered, or it was damaged.
    We apologize for any inconvenience. If there is a problem with the product, such as a mistake in the product or a defective product, we will refund or resend the product if it is damaged or soiled during transportation. In that case, please send an e-mail with an image of the defective part etc. within 7 days after arrival of the received unused condition (outer box, product box, label, invoice, etc). linkworld@kitaoka.org.uk
  • ⑲I received a notification from customs. What should I do?
    Regarding customs measures ... We cannot grasp all things in all countries / regions. Be sure to check your country's import rules! You are responsible for import charges and customs inspection. Please check the amount, amount of medicines, permitted medicines, etc.! (There is also a description on the top page.) If you receive a notification from customs, it could be for one of the following reasons: ・ The content of the mail exceeds the regulated quantity ・ Includes items that require permission from the Ministry of Health, Labor and Welfare ・ Customs cannot process customs because the price is unknown. Please refer to the customs website, etc., and take your own responsibility.
  • ⑳If the item is returned here due to absence or refusal to receive it ...
    ● For EMS shipping("Registered Mail" is also the same...) ● For taxed mail ● If it does not fit in the mail box Absence cards may not be posted. Therefore, we may not be able to receive your luggage and it may be returned, so please be sure to check the tracking number included in the shipping email from our shop. The storage period at Japanese post offices is about 2 weeks. If the deadline has passed, it will be returned to the sender. (Storage period: Varies depending on your country, region, and the nearest post office.) If you have been out of the office for a long time and have not received it and it has been returned, we will contact you as soon as the item is returned. Refunds or resends are possible. In case of Refund, the amount will be refunded after deducting shipping and handling fees! Not the full amount. In case of Resend, you will be responsible for the resending shipping fee! Please understand. We will always notify you by e-mail when shipping the item, so if you will be away for a long time, please contact the nearest post office.
  • ㉑When the product cannot be prepared due to a shortage of manufacturers...
    Currently, it is becoming difficult to obtain generic drugs one after another due to manufacturer shortages. Therefore, we may not be able to prepare the product after receiving your order, and we may inform you of the preparation / cancellation of alternative products. We apologize for the inconvenience caused to our customers. Thank you for your understanding in advance.
  • ①Please tell me the expiration date of the medicine.
    PLease message us by email or INBOX! At that time, we will inform you of the expiration date by looking at the inventory in the store.
  • ②Do you have a slimming pills or slimming product?
    A commonly used drug for obesity in Japan is "Bofutsushousan" ・Kracie Bofutsushosan Extract Tablet 378Tablet (14day worth)To Obesity From Japan ・TSUMURA Bofutsushosan Granule 42Pack(14day worth) From Japan High Quality!
  • ③Can Mucosta be taken with or without food? What is the best way to take Mucosta?
    Mucosta can be taken regardless of food . it is usually taken 3times a day before going to bed in the moning and evening.
  • ④Can I take other medications at the same time with Mucosta, will Mucosta block the absorption of other medications?"
    There is no medicine that cannot be used with Mucosta.There is no evidence that it affects other drugs. That is the good thing about this medicine.
  • ⑤Could you please recommend any mask or ointment or something else against swollen eyelids?
    This ointment is recommended for inflammation around the eyes. 【10sets】PREDONINE Ophthalmic Ointment 0.25% 5g[×10] Prednisolone acetate This ointment is a safe ointment even if it enters the eyes. And it works very well.
  • ⑥Do you have REFLEX or JZOLOFT available?
    First, unfortunately, the antidepressants (REFLEX, JZOLOFT etc), which are mainly used in modern medicine, cannot be transferred without a prescription because of restrictions. So, our proposal is mainly Herbal Medicine. It is divided into the following symptoms and described, so please refer to them. ・ Keishikaryukotsuboreito: Those with no physical strength, nervousness, insomnia, and mental anxiety ・ Saikokaryukotsuboreito: Physical strength, mental anxiety, insomnia, frustration ・ Kamishoyosan: Female with low physical strength, easily tired, mental anxiety, frustration, insomnia, etc. ・ Hangekobokuto : Symptoms such as anxiety and tension, irritation, depression, insomnia, nervous palpitations, and panic disorder ・ Yokukansan: A drug that relieves nervousness and has symptoms such as irritation and insomnia. ・ Sansoninto: Physical and mental fatigue, mental anxiety, insomnia, etc. We have all the items at our pharmacy, so if you are interested, please contact us. We hope your symptoms will improve.
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