Transactions on this website are considered personal imports from Japan to overseas. Personal imports occur when an individual purchases a foreign product directly from an overseas mail-order company, retailer, manufacturer, etc. for the purpose of personal use. The standard for personal imports is that the product is for the importer’s personal use, so imports made on behalf of a family member or friend, or as a gift for someone, do not qualify as personal imports. Reselling products also does not qualify as personal imports. In the case of personal import, the purchaser is solely responsible for the purchase, transportation, customs clearance, etc. of the product. Please use it after fully understanding the restrictions on personal imports and customs clearance.

We will send you a "shipment notification email" after the product has been shipped. at that time ・Tracking number ・Tracking URL I'm letting you know! If you do not receive the shipping notification email or the tracking number is missing, please contact us!

As stated in FAQ 1, you cannot purchase items for purposes other than your own personal use, so they can only be shipped to your home. If you are in a country where you can receive your parcel at a post office instead of at home, you can also receive it at the post office if you are able to go to the post office yourself. Please refrain from purchasing from our website if you: ・People who are unable to go to the post office to receive their packages ・People who transfer the shipment from the destination they requested to us and receive it at another location.

We try to ship within 5 business days, excluding weekends and holidays. After shipping, we will send you a notification & notification email.

You may change the delivery address after placing your order and before the shipping process has been completed. Once the shipping process has been completed, we are unable to change the delivery address. Please contact your local postal service directly and provide your tracking number, along with details that the parcel was sent from Japan. Please note that the billing address cannot be changed. If you need to update your address before the shipping process is completed, we recommend placing a new order. If you have already completed your payment, please contact us by email with the order number for which the address was entered incorrectly.

Details such as estimated delivery times are listed on the shipping page. [About shipping] (https://www.dpkitaoka.com/delivery-days-table) *The number of days will vary depending on customs procedures, the number of flights, the status of other loaded baggage, and weather conditions.

If you have any questions about your package, please first check the tracking information on your local postal service’s website. If you still need assistance, please contact your local post office. If your package remains unlocated more than two weeks after shipment, and your local post office is unable to determine its status, we will initiate an investigation request with Japan Post on your behalf. Please note that for free shipping options without compensation, investigation requests may not be available in some countries. [Shipping methods] (https://www.dpkitaoka.com/delivery-days-table)

As English is the standard language used for electronic data in international mail, we recommend that the address be entered in English. In addition, some non-English characters may not display correctly and may not be printable, so we kindly ask that you provide the address in English.

We have prepared a page that explains any points you may have difficulty understanding before placing your order. If you have any questions after viewing the page below, please feel free to contact us. [Important page] (https://www.dpkitaoka.com/important) →This page lists some important points. [User guide] (https://www.dpkitaoka.com/user-guide) →This page describes the flow from order to shipping. [Payment method] (https://www.dpkitaoka.com/payment-method) →This page lists three payment methods. [About shipping] (https://www.dpkitaoka.com/delivery-days-table) →This page provides information about the two shipping methods available, estimated delivery times, and what to do if there is a problem with the package you have shipped. [Countries excluded from shipping] (https://www.dpkitaoka.com/countries-excluded-from-shipping) →This page describes countries that are excluded from shipping and countries that require conditions.

Please ask a question by e-mail. I will reply sequentially. Also, if you have any questions, we will assist you as much as possible. [About drug expiration dates] For most pharmaceuticals other than popular items, we request them from pharmaceutical manufacturers and pharmaceutical wholesalers after receiving your payment. This enables us to deliver pharmaceuticals with as long an expiration date as possible to our customers. Most medicines have a shelf life of two to three years, so the products we ship will have an expiration date close to two years. If you have any concerns, please feel free to email us.

We are sorry. Coupons related to discounts are provided in the e-mail newsletter. Please note that we do not provide information other than via email newsletter.

We send out our email newsletter approximately twice a month. It includes information on sales and special offers, so we encourage you to subscribe. You can sign up in the footer section at the bottom of our website. * How to stop e-mail magazine delivery ... There is an "Unsubscribe" button at the bottom of the email newsletter, so please click on it. If you have any questions, please contact us.

You can cancel your order without any conditions before it is shipped. However, you cannot cancel your order after it has been shipped. Please see the following policy regarding returns, cancellations, refunds, etc. [Refund and Return Policy] (https://www.dpkitaoka.com/refund-and-return-policy)

We use two shipping methods: Japan Post's international small package and EMS. Package delivery within your country will be handled by your country's post office or a business associated with the post office. Therefore, please note that we cannot use other delivery companies such as DHL or FedEx. [About shipping] (https://www.dpkitaoka.com/delivery-days-table)

If you receive the wrong product or the wrong quantity, please contact us so we can ship the missing amount. **Product inventory and shipping status are managed electronically in 1g increments, so we will confirm the actual weight required for shipping and the missing weight and take appropriate action. **For damage to the parcel, please contact the destination country’s postal service to obtain proof of damage. Please note that free shipping does not include compensation for loss or damage. If you require compensation coverage, please select EMS.

You may receive contact from customs or your country's post office regarding the package we have sent. In many European countries, you will be contacted regarding the payment of VAT. Also, if the amount exceeds a certain amount, customs duties may be required.The recipient, who is the importer, will be responsible for all payments and procedures for customs duties, etc. The amount of customs duties varies depending on the country and product, so please contact your local customs office yourself in advance. [Important page] (https://www.dpkitaoka.com/important)

For international mail, many countries require a signature, so if you are not at home when the parcel is delivered, it will be kept at your local post office until you request redelivery. To request redelivery, please contact your country's post office. In most cases, you will be able to request redelivery from your country's post office website. The estimated storage period at the post office is around two weeks (varies depending on the country or region), and if the recipient does not request redelivery within that period, the package will be returned to Japan. If the item is returned to Japan, the process will be processed according to our Refund and Return Policy.(https://www.dpkitaoka.com/refund-and-return-policy) ************************** After we ship your package, we will send you an email with a tracking number. The email will include a link to the Japan Post tracking status, so please check the tracking status yourself. In addition, if there is a change in the tracking status from Japan Post, the delivery company, an email will be automatically sent to you (@ml.post.japanpost.jp). We hope that this will be helpful for you to check the tracking status. [About shipping] (https://www.dpkitaoka.com/delivery-days-table)

For reshipment, the package will be resent after the reshipment fee has been paid. • If reshipment is made via EMS, you will be required to pay the EMS shipping fee. • If the original shipment was free shipping, you will be required to pay the actual shipping cost that we covered for the initial shipment. • If the original shipment was sent via EMS and you choose free shipping for the reshipment, the reshipment can be arranged without an additional reshipment handling fee. We will notify you by email when the package is returned to Japan. Please reply with your preferred reshipment method based on the options above. Refund and Return Policy(/refund-and-return-policy)

Currently, it is becoming difficult to obtain generic drugs one after another due to manufacturer shortages. Therefore, we may not be able to prepare the product after receiving your order, and we may inform you of the preparation / cancellation of alternative products. We apologize for the inconvenience caused to our customers. Thank you for your understanding in advance. https://static.wixstatic.com/media/f40bcd_a4f0d3b5575b42abb87cade2144eec77~mv2.jpg

The packages we ship will be international mail with tracking status. Therefore, most countries require a signature upon receipt. If you would like to receive your package without a signature, please contact your country's post office. **For some countries, free shipping may permit delivery without a signature. However, if VAT or customs duties are applicable, delivery will occur only after the required procedures are completed. Please note that free shipping does not include compensation for loss or damage. [In the United States] By registering for free on the USPS website, you can receive services such as package tracking notifications and USPS Electronic Signature Online. For more information, please visit the USPS website. Informed Delivery by USPS (https://www.usps.com/manage/informed-delivery.htm)