〇Latest information​

★For the United States

It can be shipped by EMS (express delivery with tracking number) or International Parcel Post (with tracking number and compensation)! (Unfortunately, some areas cannot be shipped yet!)

​

Important matter

​“To everyone addressed to the United States of America “

​

 

 

★For the France・United Kingdom of Great Britain and Northern Ireland

・From June 10th, shipping to France is possible!
However, only EMS (express delivery with tracking number) is restarted.

https://www.post.japanpost.jp/int/information/2022/0609_01_en.html

​

​・From July 1th, shipping to United Kingdom of Great Britain and Northern Ireland is possible!
However, only EMS (express delivery with tracking number) is restarted.

https://www.post.japanpost.jp/int/information/2022/0630_01_en.html
 

​

Therefore, we are currently taking measures according to the current situation!
It will be changed to this state regardless of the weight.
Orders destined for France・United Kingdom of Great Britain and Northern Ireland will be charged a flat rate

shipping fee of US $ 20.00 .
All shipments to France・United Kingdom of Great Britain and Northern Ireland will be done by EMS!

​

Please note that as the number of flights to countries and regions continues to decrease, there may be a delay in the delivery of the international mail we accept.

​

​

                     ★For Canada・Rwanda

・Can be shipped to Canada from November 2nd!
However, only EMS (express delivery with tracking number) has resumed.
Similarly, India, Chile, and Peru have resumed only EMS (express delivery with tracking number).
https://www.post.japanpost.jp/int/information/2022/1101_01_en.html

​

Can be shipped to Rwanda from January 20, 2023!
However, only EMS (express delivery with tracking number) has resumed.
https://www.post.japanpost.jp/int/information/2023/0119_01_en.html

​​
Therefore, we are taking measures according to the current situation!
It changes to this state regardless of weight.

・A flat rate will be charged for orders destined for Canada (Zone 3) .
Shipping is US$20.00.
All shipments are by EMS!

​

・A flat rate will be charged for orders destined for Rwanda (zone 5).
Shipping is US$25.00.
All shipments are by EMS!

Please note that there may be delays in the delivery of international mail received as the number of flights to each country and region continues to decline.

​

​

​

 

Although the significant delays in international mail have improved slightly over the past, COVID-19 continues to deteriorate globally and has not returned to pre-Corona due to the decline in flights.
Even now, the delivery date after shipment is delayed due to waiting for the loading of aircraft. (Depends on country or region).
Therefore, it may take about one month or more from shipping to delivery.
Please be careful before ordering.

In addition, we will ship by Japan International Post's ”International E-packet” (air mail)! .
*International E-packets come with a tracking number!
In particular, shipments that have already been shipped cannot be managed after delivery to the shipping company.
We apologize for any inconvenience, and thank you for your understanding.

​

▼ The following URL is the operational status of the Japan Post used for shipping.
https://www.post.japanpost.jp/int/index_en.html
https://www.post.japanpost.jp/int/information/index_en.html

​

* Sorry, we cannot cancel an ordered order that has already been shipped.

​

* Please feel free to contact us if you still have "Arrived at the International Exchange" package or if you cannot find the information by searching for the tracking number. We will take some steps to help you.

In any case, I'll just tell you that you have to wait for the cargo to be shipped ...
It is a great pain for us, but the shipping work itself is generally normal, although there are some delays.
In addition, although there are still restrictions on shipping methods, we are gradually returning to the current situation.
Thank you for your understanding.

​

The delivery period depends on the delivery destination.
https://www.dpkitaoka.com/how-to-apply-poultice-well-1
(Although it is a normal period ...) Please refer to it.

We apologize for any inconvenience, but please wait for a while as the items will be shipped in order.

​

 

＊We will ship by Japan International Post's ”International E-packet” (air mail)!

It comes with a tracking number. Compensation included. (Maximum compensation is 6,000 yen for actual damages.)

​

Tracking number and insurance are available, but if the purchase amount is high or if you are in a hurry, we recommend purchasing the shipping option "EMS" together with the item you want.

https://www.dpkitaoka.com/shipping-options

​

If the amount of your order is large, we may be able to advise you and make suggestions.

Regarding compensation, we will interpret it as what you understand!
Please understand.

​

​

​

※CAUTION

There are several stores in Japan.
We work as a pharmacy specialist.
We ship goods from Japan.
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Be sure to check with your country's customs for terms such as how much these additional costs will be before bidding / purchasing, as well as customs prices and quantities!

​

Regarding customs procedures...
It is impossible to know everything in every country or region.
Be sure to check your country's import regulations!
You are responsible for import fees and customs inspections.

Check the amount of money, amount of medicine, permitted medicine, etc.!

Please be sure to check the above.

​

 

 

 

​SERVICE STATUS　（Official Japan Post Service Status）