＊All prices (currency) on the website are in ”US$”.
~Sometimes pharmaceuticals have amazing power~
Shipping is not available on Saturdays, Sundays, and Japanese holidays as designated post offices are closed.
After payment, we try to ship within 5 business days, excluding weekends and holidays.
Once the shipment is ready, the system will send you an email with the tracking number for your package.
Weekdays 9:00-18:00
we are sorry.
Responses will be delayed outside of the above hours.
EMS (Express Mail Service)
If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.
Insurance Program
It will arrive much faster than free shipping.
Fast shipping
Rates are set by region. Any excess weight will be borne by us!
Regional flat rate
USD 7
―
1 week
Korea, Taiwan
USD 20
―
1 week to 2 weeks
Australia, Azerbaijan, Belgium, Canada, Finland, Greece, Guernsey, Ireland, Isle of Man, Jersey, Lithuania, Luxembourg, Malta, New Zealand, Poland, Romania, Slovakia, Switzerland, United Kingdom (UK)
USD 10
―
1 week
Bhutan, Brunei, Hong Kong, Indonesia, Macau, Malaysia, Maldives, Philippines, Singapore, Thailand, Vietnam
USD 25
―
More than two weeks
Argentina, Honduras, Kenya, Republic of South Africa, Trinidad and Tobago
*Please note that delivery times may vary depending on weather, season, number of flights, and international situations.
*Customs procedures and shipping preparation time are not included.
*For the following countries, a required identification number must be provided at the time of shipment. Kindly share the relevant information:
-
South Korea (PCCC)
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Argentina (CUIT)
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Indonesia (NPWP)
-
Vietnam (CCCD)
Free Shipping (ePacket Light)
This shipping method does not include compensation for damage or loss of the package.
No compensation
This shipping is recommended for customers who are able to wait patiently for their package to arrive.
Slow shipping
This shipping method includes tracking and is recommended for low-priced items.
Tracking available
2 week
Korea, Taiwan, Hong Kong, Bhutan, Indonesia, Macau, Malaysia, Philippines, Singapore, Thailand, Vietnam
2 weeks to 4 weeks
Australia, Azerbaijan, Canada, Belgium, Finland, Greece, Ireland, New Zealand, Poland, Romania, Switzerland, United Kingdom (UK)
*Please note that delivery times may vary depending on weather, season, number of flights, and international situations.
*Customs procedures and shipping preparation time are not included.
*In many countries, a signature is not required for free shipping. However, payment of customs duties and customs procedures may be necessary.
*For the following countries, a required identification number must be provided at the time of shipment. Kindly share the relevant information:
-
South Korea (PCCC)
-
Vietnam (CCCD)
-
Indonesia (NPWP)
Big difference between EMS and free shipping
Tracking updates from Japan Post may occasionally stop for a period of time.
This typically occurs after the package has completed customs clearance in Japan (the point marked by the red line in the tracking image). Once tracking updates resume, a status indicating that the package has arrived in the destination country will be displayed.
Possible reasons for a delay in tracking updates after this point include:
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Waiting for loading onto a flight in Japan
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Waiting for transfer or loading in a third country when the shipment is not sent via a direct flight
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Processing has not yet resumed after arrival in the destination country
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Impacts due to international conditions or peak shipping period
For countries with limited or no direct flights from Japan, tracking updates may be delayed for a longer period.
In addition, EMS shipments are prioritized over free shipping, so tracking updates may resume more quickly for EMS than for free shipping.
If you would like to receive your order as quickly as possible, we recommend selecting EMS shipping.
If there is a problem with the shipped package
If the package we shipped is lost, damaged, or not delivered, please contact your country's post office first.
Then please contact us.
Based on your contact, we will request the Japanese post office to investigate the package we shipped.
We will get back to you after the investigation results.
*Please note that free shipping does not include compensation for loss or damage.
*Please note that the investigation may take some time.
*If there is no inquiry from the recipient to your country's post office, the post office may end its investigation because there is no request from the recipient.
Therefore, please be sure to contact your country's post office.