＊All prices (currency) on the website are in ”US$”.
~Sometimes pharmaceuticals have amazing power~
Shipping is not available on Saturdays, Sundays, and Japanese holidays as designated post offices are closed.
After payment, we try to ship within 5 business days, excluding weekends and holidays.
Once the shipment is ready, the system will send you an email with the tracking number for your package.
Weekdays 9:00-18:00
we are sorry.
Responses will be delayed outside of the above hours.
EMS (Express Mail Service)
If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.
Insurance Program
It will arrive much faster than free shipping.
Fast shipping
Rates are set by region. Any excess weight will be borne by us!
Regional flat rate
USD 7
―
1 week
Korea, Taiwan
USD 20
―
1 week to 2 weeks
Australia, Azerbaijan, Bahrain, Belgium, Canada, Finland, Greece, Guernsey, Ireland, Isle of Man, Jersey, Jordan, Lithuania, Luxembourg, Malta, New Zealand, Poland, Qatar, Romania, Slovakia, Switzerland, Turkey, United Kingdom (UK)
USD 10
―
1 week
Bangladesh, Bhutan, Brunei, Hong Kong, Indonesia, Macau, Malaysia, Maldives, Mongolia, Nepal, Pakistan, Philippines, Singapore, Thailand, Vietnam
USD 25
―
More than two weeks
Argentina, Egypt, Honduras, Kenya, Republic of cote d'ivoire, Republic of South Africa, Trinidad and Tobago
*Please note that delivery times may vary depending on weather, season, number of flights, and international situations.
*Customs procedures and shipping preparation time are not included.
Free Shipping (ePacket Light)
This shipping method does not include compensation for damage or loss of the package.
No compensation
This shipping is recommended for customers who are able to wait patiently for their package to arrive.
Slow shipping
This shipping method includes tracking and is recommended for low-priced items.
Tracking available
2 week
Korea, Taiwan, Hong Kong, Bhutan, Indonesia, Macau, Malaysia, Philippines, Singapore, Thailand, Vietnam
2 weeks to 4 weeks
Australia, Canada, Belgium, Finland, Greece, Ireland, New Zealand, Poland, Switzerland, Turkey, United Kingdom (UK)
*Please note that delivery times may vary depending on weather, season, number of flights, and international situations.
*Customs procedures and shipping preparation time are not included.
*In many countries, a signature is not required for free shipping. However, payment of customs duties and customs procedures may be necessary.
Big difference between EMS and free shipping
The major difference in delivery time between EMS and free shipping is the waiting period for the cargo on the flight.
The world's logistics volume has increased tremendously due to the recovery from the coronavirus.
Due to the amount of logistics being larger than the loading space of the flight, the cargo is on standby.
Tracking status will not be updated while the package is waiting to be loaded onto the flight.
(red line in tracking status image)
EMS (charged) is loaded onto the flight with priority over Registered Mail (free shipping), so the waiting period is shorter.
This makes a big difference in delivery time.
The waiting period before being loaded onto a flight varies greatly depending on the number of flights, weather, and international circumstances.
If you are expecting your product to arrive as quickly as possible, please use paid EMS.
If there is a problem with the shipped package
If the package we shipped is lost, damaged, or not delivered, please contact your country's post office first.
Then please contact us.
Based on your contact, we will request the Japanese post office to investigate the package we shipped.
We will get back to you after the investigation results.
*Please note that free shipping does not include compensation for loss or damage.
*Please note that the investigation may take some time.
*If there is no inquiry from the recipient to your country's post office, the post office may end its investigation because there is no request from the recipient.
Therefore, please be sure to contact your country's post office.