Please note that the preparation period from payment to shipping will be changed to approximately 5 business days due to the reasons below.

1. Increase in packaging time due to increased order volume

→Due to the increase in order volume, it is taking longer to pack and it is becoming more difficult to ship items promptly.

2. Adjustment of pharmaceutical shipments from pharmaceutical manufacturers

→Due to the nature of pharmaceuticals, we cannot keep large quantities in stock. Therefore, we place regular orders, but as many pharmaceuticals have their delivery volume adjusted by pharmaceutical manufacturers due to raw material shortages, it can take time to receive them.

3. In response to shipping holidays on Saturdays, Sundays, and holidays.

→Currently, most medicines are prepared for shipping within three business days.

As Saturdays, Sundays, and holidays are not business days, we state on our website that shipping is not available on these days, but there are a certain number of customers who do not understand this and who make inquiries about shipping times, which means that we are unable to carry out some of the packing and shipping work due to having to respond to these inquiries.

Therefore, this time, we have set a longer preparation period in advance.

Finally

We try to finish preparing for shipping as quickly as possible, and currently we can usually ship within 1 to 2 business days.

We also try to give EMS priority when possible.

Therefore, we recommend using EMS if you are in a hurry.

Therefore, please rest assured that it does not necessarily take 5 business days.

Our website displays the Japanese time at the top of each page, on the inquiry page, on the shipping page, etc.

[What is 3 business days?]

Saturdays, Sundays, and holidays are not business days.

If a deposit is received on Monday, Tuesday will be the 1st day, Wednesday the 2nd day, and Thursday the 3rd business day.

If a deposit is made on Thursday, Friday will be the first day, Monday will be the second day, and Tuesday will be the third business day.

All times are Japan time, and depending on the time on the day of deposit, it may be one day shorter.